Hospitality Phone Operator
at ILS HOSPITALITY SOLUTIONS PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Nov, 2024 | USD 2200 Monthly | 14 Aug, 2024 | N/A | Customer Service Skills,Communication Skills,Hospitality Industry | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
The Hotel Phone Operator is responsible for managing all incoming and outgoing calls, ensuring effective and courteous communication between guests, staff, and external contacts. This role includes providing information, handling guest requests, and ensuring a smooth flow of communication within the hotel.
REQUIREMENTS
- Previous experience in a customer service role, preferably in hospitality.
- Excellent communication skills, both verbal and written.
- Proficiency in using telephone systems and basic computer applications.
- Strong customer service skills with a professional and friendly attitude.
- Flexibility to work on weekends and holidays.
If you are an ambitious person eager to start a career in the hospitality industry, we encourage you to apply.
ILS Hospitality
8943172
Responsibilities:
- Answer and direct all incoming calls to appropriate departments and individuals.
- Assist guests with inquiries, requests, and reservations.
- Provide information on hotel services, amenities, and local attractions.
- Process and log guest requests, ensuring prompt and efficient service.
- Handle wake-up call requests and follow through as needed.
- Monitor emergency calls and coordinate appropriate responses.
- Maintain a professional and friendly demeanor in all interactions.
- Update and manage guest information in the hotel’s communication system.
- Coordinate with front office and other departments to ensure seamless guest service.
- Perform administrative tasks such as message taking, mail handling, and filing.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Singapore, Singapore