Hospitality Professional - Food & Beverage Attendant

at  Hilton

WHAT WILL I BE DOING?

We are looking for a Hospitality Professional - Food & Beverage Attendant. As a Hospitality Professional, you will be a specialist in the Food & Beverage department. You will also be a generalist in all entry-level front of house and back of house roles.
In your new role you will be responsible for engaging our guests during their visit, and ensuring brand service standards are met to the highest quality. Reporting to the Outlet Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment.

Specifically you will perform the following tasks to the highest standards:

• Provide a-la-carte and/or buffet style service in line with the Hilton Brand Service Standards
• Receive orders and serve customer requests completely in a timely manner
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner
• Set up for an outlet or event space in accordance to required operations

Specifically you will perform the following tasks to the highest standards:

• Provide a-la-carte and/or buffet style service in line with the Hilton Brand Service Standards
• Receive orders and serve customer requests completely in a timely manner
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner
• Set up for an outlet or event space in accordance to required operation

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Friendly, positive, energetic disposition
• Passion for Food & Beverage
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experienc