Hospitality Service Associate

at  Southlake Regional Health Centre

COMPANY BIO

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

JOB SUMMARY

The Hospitality Service Associate is responsible for routine, periodic and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions including cleaning & facility support, as well as patient and nursing support, all within established frequencies, as per written work assignments. Please note that you must be available to work all shifts; days, nights, evenings and weekends. Work performance will be subject to auditing and inspection so as to maintain acceptable standards.

SKILLS & ABILITIES

• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
• Models behaviour that is aligned with the values of Southlake Regional Health Centre.
• Always with compassion
• Power of many
• Serve with purpose
• Every voice matters

QUALIFICATIONS

• Minimum Grade 12 education
• Successful completion of required training program within designated time limits
• Must be able to meet the physical demands of the position

• Routine and Terminal Cleaning of Patient rooms
• Routine and Terminal Cleaning of Isolation Patient rooms
• Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes etc.
• Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas
• Replenishment of dispensers, including: paper towels, toilet paper, and hand care products etc.
• Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas
• Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables
• Routine Floor & Carpet Care; including: damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming