Hospitality Team Member - YHA Manchester

at  YHA

HOSPITALITY TEAM MEMBER

YHA Manchester
Permanent contract
£11.44 per hour (applies to all, including those under the age of 21)
Here at YHA Manchester we are looking for two Hospitality Team Members to join our happy, fun team!
YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football! Our Team members do a bit of everything. One day you could be working in our bar serving drinks, another day serving breakfasts, another day checking people in at reception, perhaps jumping in to help our hard working housekeepers, and other days doing it all on the same day!
It’s a 20 hour a week role with opportunities for more during busy periods. If you’re at uni or have other commitments we’ll try our best to help you work round them, as our shifts range between 6:30am and 11pm. All we ask is that you’re as flexible as possible, hard working and willing to get stuck in. The more flexible you are, the better. We’ll teach you everything you need to know and welcome you into our international friendly team. Please be aware this role requires you to work weekends.
As a Hospitality Team Member, you’ll play a key role in making our guests’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

WHAT SKILLS AND EXPERIENCE DO YOU NEED TO BE A HOSPITALITY TEAM MEMBER?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.