Host

at  Din Tai Fung UK

ABOUT YOU

Din Tai Fung are looking for friendly, respectful and committed individuals to join our award-winning global brand.
Showcase your passion for culinary excellence on a world-class stage and help create memorable guest experiences through stellar customer service, craftsmanship and communications.
Our brand has a strong heritage, yet is always evolving, and we provide various opportunities to learn, develop and grow.
We celebrate diversity in all forms so come as you are with your own experience and personality.

REQUIREMENTS;

• Ability to work in a fast-paced, demanding work environment
• Must have flexible availability working a variety of weekday and week-end shifts from morning to evening including bank holidays
• Must be available to work throughout peak trade periods
• Dedication to the role with learning ability that allows them to become an expert in our F&B offering
• Possess strong communication and listening skills
• Ability to remain composed in the face of challenges
• Professional manner and politeness with guests
• Cash Handling
• Basic Maths ability
• Professional appearance
• Basic proficiency in English Language
• Ability to walk and stand for periods of long duration taking on physical tasks that include holding trays with a heavy load, moving and organisation of items and moving items to correct location.
• Demonstrate correct practises in hygiene, food hygiene and health and safety requirements

• Welcome every guest(s) with a heartfelt gesture and provide an equally genuine farewell
• Use in-house CRM to handle reservation details
• Use CRM to add guest(s) to waitlist when the restaurant is at capacity
• Use CRM to manage guest(s) expectations on the waitlist communicating time of arrival and seating/dining time
• Confidently confirm the allergy/dietary needs of guest(s) and follow-up with updating CRM and communicating to section waiter/ FOH team
• Prepare table setting for guest(s) depending on party size and needs
• Use the CRM to confirm details of ‘special occasion’ booking and communicate to section waiter/ floating manager/ FOH team the details
• Escort guest(s) to allocated table
• Provide a pleasant, welcoming experience with a menu description at the table
• Brief guests on QR ordering process
• Identify ‘First-Time’ diners and follow SOP to ensure they have a great experience
• Provide the correct number of menus based on party size
• Retrieve menus from sections when not in use by guest(s)
• Use walkie-talkie equipment to communicate with FOH team/ Managers
• Deal with guest(s) complaints confidently escalating to managers when required Communicate guest(s) needs to colleagues/Managers working as part of the FOH team
• Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction