Host/Hostess

at  Steward Health Care

ABOUT STEWARD HEALTH CARE

Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
For more information, visit steward.org

POSITION SUMMARY:

Responsible for taking food orders, filling food order requests according to dietary specifications, delivering and retrieving meal trays, delivering snacks, maintaining floor stocks and sanitation.

CUSTOMER SERVICE SKILLS:

Teamwork

• Involves other departments in project planning and implementation.
• Supports others in the department and provides help and assistance when possible.
• Regularly attends and participates in team and/or departmental meetings and activities.
• Keeps others in the department informed of relevant information.
• Regularly offers and requests constructive feedback and coaching.
• Establishes and maintains effective working relations.

Service Excellence (both internal and external)

• Welcomes patients/customers/employees in a warm, friendly manner.
• Actively listens and constructively responds to questions and concerns in a timely manner.
• Ensures that the dignity of the patient/customer/employee is maintained at all times.
• Abides by and upholds the hospital’s service excellence standards.
• Respects the diversity of the patient/customer/employee population.
• Demonstrates safe and effective use of equipment.

REQUIRED KNOWLEDGE & SKILLS:

Language Skills:

• Ability to communicate in a positive manner and interact with customer in high levels of service.
• Ability to communicate effectively and answer customer comments and questions courteously, either in person or on phone.
• Ability to respond to customer concerns as soon and possible, and communicate pertinent issues to supervisor immediately.
• Ability to read and comprehend instructions.
• Ability to effectively write simple correspondence.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide.
• Ability to deal with problems involving several concrete variables in standardized situation.

Reasoning Skills:

• Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations, and use judgment to resolve issues or seek supervisory guidance.
• Ability to maintain composure in stressful situations.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Required Qualifications:

• High school diploma or equivalent.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.
Location: North · 2100.71210 SMH Food Services
Schedule: Part Time, Day Shift, Day