Host

at  RAFFLES

Company Description
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
An exceptional opportunity presents itself for a Host to join the Raffles London at the OWO.
Reporting into Head Host, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host will also be required to have extensive knowledge of menu offerings and systems informatics.

Specifically, as the Host, your responsibility’s will include:

• Managing guest queries in a friendly, timely, and efficient manner
• Ensuring knowledge of menu and all products
• Following correct reporting procedures if faced with issues
• Practicing a grooming standard including uniform dress code, cleanliness, and personal hygiene
• Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• A good knowledge of the restaurant’s sitting arrangements
• Responsible for accompanying the guests to their table, and their welfare
• Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
• Complying with restaurant security, fire regulations and all health and safety legislation
• Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Please refer the Job description for details