Hostel Manager

at  SmartRental

Manchester M1 1JJ, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate12 Feb, 2025Not Specified13 Nov, 202410 year(s) or aboveGood communication skillsNoNo
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Description:

Join our SmartRental team!
SmartRental Group , is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.
With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.
Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

GUEST EXPERIENCE:

Ensure that all guest interactions are handled professionally and efficiently, with a focus on delivering personalized service.
Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.
Monitor guest feedback through various channels (e.g., reviews, surveys) and implement improvements based on feedback.
Develop and implement strategies to enhance the guest experience, particularly for long-term residents.

Responsibilities:


REQUIREMENT SUMMARY

Min:10.0Max:15.0 year(s)

Hospitality

Hotels / Restaurants

IT

Graduate

Proficient

1

Manchester M1 1JJ, United Kingdom