Hostel Receptionist / Front Desk Officer

at  RB Corporate Services Inc

JOB DESCRIPTION: HOSTEL RECEPTIONIST / FRONT DESK OFFICER

Position Title: Hostel Receptionist / Front Desk Officer
Location: Siesta Spaces Boracay (D Mall Palengke, Station 2, Brgy. Balabag, Malay, Aklan)
Reports To: Supervisor in Manila
Job Overview: The Hostel Receptionist / Front Desk Officer is the first point of contact for guests and visitors. This role is responsible for providing excellent customer service, managing reservations, and ensuring smooth check-in and check-out procedures.

QUALIFICATIONS:

• Graduate of any 4-year course, undergraduate is also accepted.
• Previous experience in customer service or hospitality preferred.
• Proficiency in English; additional languages are an advantage.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and composure.
• Basic computer skills and familiarity with systems.
• Flexibility to work various shifts, including weekends and holidays.

PHYSICAL REQUIREMENTS:

• Pleasing personality.
• Ability to lift and carry luggage and other items as needed.
  Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Front Desk Agent: 1 year (Preferred)

Language:

• English (Preferred)

• Guest Services:
• Greet and welcome guests upon arrival and departure.
• Provide information about the hostel, local attractions, and transportation.
• Address and resolve guest complaints and concerns in a timely manner.
• Assist guests with luggage storage, tours, and activity bookings.
• Customer Success, Reservations, and Check-In/Out:
• Manage online (Airbnb, Facebook, Instagram other OTAs) and phone reservations.
• Ensure smooth check in and out of guests, ensuring accurate billing and record-keeping.
• Provide access to rooms and essential information to guests.
• Administrative Duties:
• Maintain accurate records of room availability and guest accounts.
• Handle cash transactions and manage the hostel’s petty cash.
• Liquidating the petty cash monthly.
• Answer and direct phone calls, emails, and other inquiries.
• Sending of the daily sales on a daily basis to the finance team for recording purposes.
• Safety and Security:
• Monitor hostel security systems and ensure guest safety.
• Enforce hostel rules and regulations to maintain a safe and comfortable environment for all guests.
• Housekeeping Coordination:
• Coordinate with housekeeping staff to ensure rooms are cleaned and ready for new arrivals.
• Report any maintenance issues or room damages to the appropriate department.
• General Duties:
• Maintain the cleanliness and organization of the front desk area.
• Assist with other duties as assigned by the Supervisor.