Hotel Administrative Assistant

at  Resort of the Canadian Rockies

Fernie Alpine Resort is looking to fill the position of Hotel Administrator, serving Lizard Creek Lodge. Working closely with the Hotel General Manager, the ideal candidate will be able to work in a fast-paced multifaceted environment across multiple properties.
The key responsibilities of the role include but are not limited to:

QUALIFICATIONS:

Have strong communication skills, both written and verbal
Possess excellent time-management, attention to detail, organization and multi-tasking skills
Ability to work efficiently and independently
Proficient in English, both verbal and written
Strong computer skills
Proficient in Microsoft Office Suite, primarily Microsoft Excel
Min of 3 years hotel experience in either an administrative or supervisory role
This is a full-time year-round role requiring flexibility to meet varying business demands including evening and weekend shifts. RCR offers industry-competitive compensation and benefits in a great working environment.
Whether it’s the mountain culture, historic downtown Fernie, or just a love for hiking and biking or skiing and snowboarding, Fernie Alpine Resort is the place to be. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted

Ensure consistency and excellence in all operations between both hotels with keen attention to detail
Develop and implement Standard Operating Procedures for various hotel departments as directed
Be a key player in the hotels’ revenue management and distribution strategy; manage rates and inventory across all channels
Handle, investigate and resolve guest concerns in a timely and professional manner. Respond to guest reviews.
Prepare monthly commission invoice reconciliations for 3rd party booking channels
Maintain effective communication with other departments to fulfill the overall resort objectives
Maintain and adhere to RCR policies and procedures and Safety Management program
Hotel invoicing and accounts receivable duties
Act as the liaison between hotel operations and the Lizard Creek Owner’s Association; including making reservations, communications, invoicing, data management while assisting with month-end reporting tasks
General special project management
Assist with marketing and digital ad scheduling
Other miscellaneous duties as assigned by Management