Hotel Duty Manager

at  Druids Glen Hotel Golf Resort

Druids Glen Hotel and Golf Resort is seeking to hire a Hotel Duty Manager to join the highly successful team in our Hotel operations. The hours involved will include both early and late shifts and will include mid-week and weekend work.

To assist in the overall smooth operations of the hotel and across the departments.
To ensure appropriate levels of customer care are always delivered to our guests.
To assist other department managers in drawing up rosters on a weekly basis in line with business needs.
To hold daily team briefings in the department(s) to ensure effective communication.
To ensure a high level of hygiene throughout the department always
To ensure an appropriate and comprehensive customer feedback system is in operation and the results are reflected in services and training.
To provide support where necessary in all areas of the hotel.
To ensure a high level of security throughout the hotel through constant monitoring and taking appropriate preventative action.
To ensure we have a highly motivated team and all problems are resolved immediately.
To assist with staff induction, selection, recruitment and disciplining of the team in line with hotel policy.
To plan and always carry out training within the department to ensure consistency of the required standards.
To support & lead our meeting & events functions with focus on small to large meetings, sports teams & social events.
To check all closing procedures are completed by each department
To ensure all areas of the hotel are locked & secure.
To be fully conversant with and adhere to all rules and regulations of the hotel, with specific regard to:
Hygiene
Fire procedures
Health and safety at work
To attend training sessions as required
To assist in replying to any Guest Assistance correspondence as required.
This is a fantastic opportunity for the right candidate to learn & develop in a busy 5 star operations with a great Food & Beverage team.