Hotel & Events supervisor

at  Woodbine Entertainment Group

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.
This is an amazing opportunity for experienced Hospitality Hotel & Events Supervisors to support and guide a team in one of Canada’s most exciting, upcoming entertainment destinations. You will have an opportunity to work at the brand-new, state of the art Five-star Casino & Hotel resort and 5000 seat concert theatre that has recently opened and is delivering a premium entertainment experience!
You will have the opportunity to work in a booming business that is currently experiencing explosive growth. We believe in our people. We have a strong promote-from-within philosophy and are committed to working with you to maximize your potential so you can launch your career to unimaginable heights!
What we’re also offering
Discounts on Food
Discounts to other Ontario attractions
Free Parking
Opportunities for Advancement
Social Responsibility Initiatives
The thrill of horse-racing
Access to visit our 2000+ Horse athletes

What we’re looking for

• Supervisory experience in a fast-paced bar/beverage, event space, & hotel environment.
• Smart Serve required
• AGCO required
• Ability to life up to 50Lbs
• Must be flexible to all hours of the day in a 24hr operation. Weekends and holidays included.

Some of what you’ll do:
In addition to sound knowledge and experience in hospitality operations, we will need you to be a natural leader who inspires team members to maximize their full potential and exceed guest expectations. We will need you to coach and guide team members in all aspects of the operation to ensure everything runs flawlessly and hand in hand with our company policies and procedures. Monitoring performance, discussing team member challenges, and removing barriers standing in the way of their success will also be important. You will need to listen and connect with guests to evaluate quality of service and implement solutions to ensure their overall experience is a winning one. You will need to lead by example and live and breathe our values and beliefs so employees can wow our guests, think differently, listen and connect, have fun and exceed our brand service standards.

Some Key Responsibilities:

• Deliver high energy / detailed pre-shift meetings and work with Managers on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business.
• Engage Guests throughout the shift to ensure that quality checks are being performed and gain feedback on the Beverage experience.
• Executing the daily staffing schedule and organizing the daily staffing work assignments
• Updating the time and attendance record sheet
• Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, and disciplinary outcomes of all team members to the Manager.
• Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e., meal periods, peak periods) to ensure the operation runs flawlessly.
• Participate and action Supervisory

30.60.90-day

plans to help improve the overall service and culinary offerings within the Hospitality business.

• Other related duties as assigned

Diversity, Equity, Inclusion and Belonging
Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

• Deliver high energy / detailed pre-shift meetings and work with Managers on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business.
• Engage Guests throughout the shift to ensure that quality checks are being performed and gain feedback on the Beverage experience.
• Executing the daily staffing schedule and organizing the daily staffing work assignments
• Updating the time and attendance record sheet
• Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, and disciplinary outcomes of all team members to the Manager.
• Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e., meal periods, peak periods) to ensure the operation runs flawlessly.
• Participate and action Supervisory