Hotel General Manager - Franchise

at  Hilton Technologies

WORK EXPERIENCE

• Extensive experience as a Hotel General Manager, particularly in pre-opening or opening roles.
• Proven experience in lifestyle hotels and food & beverage operations.
• Previous experience with Hilton or similar upscale hotel brands is highly desirable.
• Fluent in both English and French with strong communication skills.
• Degree in Hospitality Management or a related field is an asset.
• Demonstrated leadership abilities with a successful track record in hotel management.
• Strong understanding of hotel operations, including sales and revenue management.
• Ability to work effectively in a multicultural environment with diverse teams.
• Strategic thinker with excellent problem-solving skills.
• Passionate about delivering exceptional guest experiences and driving operational excellence.

The General Manager will oversee the pre-opening and opening phases of the hotel, ensuring all operations align with Hilton’s high standards and the Tapestry brand’s unique offerings. Key responsibilities include:

• Lead and manage pre-opening activities, including staffing, training, and operational setup.
• Collaborate with Hilton corporate teams and local stakeholders to execute the opening strategy.
• Establish and maintain operational excellence across all departments, from guest services to facilities management.
• Develop and implement marketing and sales strategies to position the hotel effectively within the local market.
• Ensure compliance with Hilton brand standards and local regulations.
• Foster a culture of exceptional guest service and employee engagement.
• Manage financial performance, budgeting, and cost control measures.
• Continuously monitor and enhance guest satisfaction metrics.
• Utilize bilingual skills (English and French) to effectively communicate with guests and teammembers.