Hotel General Manager

at  ICC Group

Location: Our charming boutique hotel, nestled in the heart of the picturesque Katoomba, is renowned for its exceptional location and historic value. We are now seeking a seasoned hospitality professional to elevate our service and standards to new heights. With a distinctive and impressive offering, this venue is poised to enhance its already excellent guest experience.
About Us: As part of the ICC Group, our Hotel Mountain Heritage enjoys a prime location within the beautiful Katoomba region. Set on exquisite grounds, it is a sought-after destination for a quintessential mountain retreat. Our second venue, Falls Mountain Retreat is located at Wentworth Falls and exists a short stay dual key townhouses.
Key Responsibilities: As the Hotel General Manager, you will lead our operations, ensuring the smooth and efficient running of all departments. Reporting directly to the CEO and collaborating with other Senior Managers, your role will involve developing and implementing innovative operational efficiencies and delivering top-tier customer service to ensure return patronage.
Your responsibilities will include upholding business operational directives, maintaining high service standards, and fostering a guest-centric culture that consistently delivers exceptional service and unforgettable experiences.

Please refer the Job description for details