Hotel Manager

at  Black Desert Resort

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference center, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay. As a valued member of the Pyramid Global family, you’ll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!
Overview:

JOB SUMMARY:

The Hotel Manager at Black Desert Resort is responsible for supporting the Front Office Manager by overseeing daily hotel operations, focusing on delivering exceptional guest experience. This role involves managing the Front Office and Guest Services teams while collaborating closely with department heads, including Housekeeping and Maintenance, to ensure high service standards are upheld throughout the resort. The Hotel Manager ensures smooth daily operations and helps drive profitability while maintaining the resort’s luxurious environment.

PREFERRED QUALIFICATIONS AND SKILLS:

• Previous experience in hotel management or a related leadership role within the hospitality industry.
• Strong leadership and communication skills with the ability to manage multiple departments effectively.
• Excellent customer service skills, with a friendly and professional demeanor.
• Proficiency in hotel management software systems and basic computer skills.
• Strong organizational skills and attention to detail, with the ability to manage complex operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A commitment to maintaining a high level of guest satisfaction and upholding the resort’s luxury standards.
  Compensation Range: The compensation for this position is $56,000.00/Yr. - $62,000.00/Yr. based on qualifications and experience

• Support the Front Office Manager in supervising Front Office and Guest Services operations, ensuring that all guest interactions meet resort standards.
• Uphold and enhance the resort’s service standards by ensuring all guests receive exceptional hospitality and prompt attention to their needs.
• Assist with resolving guest issues, concerns, and complaints in a timely, professional manner to ensure guest satisfaction and loyalty.
• Oversee room assignments, guest requests, reservations, and ensure accurate check-in/check-out procedures in collaboration with the Front Office team.
• Assist in training, mentoring, and evaluating Front Office and Guest Services staff, fostering a collaborative and productive work environment.
• Coordinate with Housekeeping and Maintenance departments to ensure seamless guest experiences, without direct managerial responsibility for those teams.
• Monitor operational procedures and ensure compliance with all resort policies, including health and safety regulations.
• Work with the Front Office Manager to manage financial aspects of hotel operations, including budgeting, forecasting, and cost control, while maximizing revenue opportunities.
• Collaborate with other resort departments such as Sales, Marketing, and Food & Beverage to optimize guest experiences and operational efficiency.
• Ensure the hotel maintains a clean, organized, and welcoming environment that reflects the resort’s high standards of luxury and service.
• Assist in the scheduling and management of staffing levels for the Front Office and Guest Services teams, ensuring adequate coverage during peak and off-peak periods.
• Participate in hotel leadership meetings, contributing to strategies that enhance guest satisfaction and operational performance.
• Stay current with industry trends and participate in ongoing professional development.
  Qualifications: