Hotel Manager

at  Castel Resources

JOB SUMMARY

This role involves leading the hotel team, managing budgets, enhancing profitability, and ensuring that the hotel operates efficiently and in accordance with all company policies and standards.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 3 years

REQUIREMENTS:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience as a Hotel Manager or in a similar managerial role within the hospitality industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication and interpersonal skills.
• Strong financial acumen and experience in budget management.
• Knowledge of hotel management software (e.g., Opera, HotSoft, etc.).
• Customer service-oriented mindset with a focus on guest satisfaction.
• Ability to work under pressure and handle challenging situations with professionalism.
• Ability to lead, motivate, and develop a diverse team of employees.
• Strong organizational skills to manage multiple tasks and prioritize responsibilities.
• Ability to identify and resolve issues efficiently, maintaining high standards of service.
• Proficient in analyzing financial data, market trends, and guest feedback to make strategic decisions.
• Dedicated to providing exceptional service and enhancing the guest experience.

RESPONSIBILITIES:

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure smooth and efficient functioning.
• Ensure high levels of guest satisfaction by addressing complaints and resolving issues promptly.
• Monitor guest feedback and implement changes to enhance the guest experience.
• Recruit, train, and manage hotel staff.
• Foster a positive work environment, set performance expectations, and provide ongoing support and feedback.
• Develop and manage budgets, control expenses, and optimize revenue.
• Monitor financial performance and implement strategies to achieve financial targets.
• Collaborate with the sales and marketing teams to promote the hotel, develop pricing strategies, and increase occupancy rates.
• Engage in networking and maintain relationships with travel agents, corporate clients, and other potential sources of business.
• Ensure compliance with health and safety regulations, licensing laws, and other legal requirements.
• Maintain high standards of cleanliness, safety, and security throughout the hotel.
• Oversee inventory management for all hotel departments, ensuring adequate stock levels and controlling costs.
• Prepare regular reports on hotel performance, including occupancy rates, financial results, and guest feedback.
• Use data to make informed decisions and adjustments.
• Ensure the hotel property is well-maintained, addressing any maintenance issues promptly to provide a safe and appealing environment for guests and staff.

This role involves leading the hotel team, managing budgets, enhancing profitability, and ensuring that the hotel operates efficiently and in accordance with all company policies and standards.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 3 year