Hotel Manager

at  Fairmont

Company Description
A modern oasis at the ocean’s edge, Forbes Five-Star Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Be an ambassador for the brand and your hotel as Hotel Manager, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences.
Reporting directly to the Regional Vice President & General Manager, the Hotel Manager is an integral part of the Executive Committee and will be responsible for overseeing the entire operations function of the hotel. The mandate of the Hotel Manager is to support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manger in his absence.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 2+ years of experience as a Director, Operations or Hotel Manager in a medium to large luxury lifestyle hotel.
• Experience in a Forbes 5-star standards environment or equivalent is preferred.
• Post-Secondary Degree/Diploma in Hospitality Management preferred.
• Business Acumen & Analysis - demonstrated knowledge of budget planning and financial controls required.
• Leading & Inspiring the Team - proven record of coordinating and leading multiple departmental teams to work towards achieving targeted GOP, CES & Guest satisfaction scores.
• Shape & Execute Strategy – proven ability to translate strategy into operational results through business plans & people resourcing.
• Change Leadership & Innovation - clearly demonstrated ability to be innovative and to think outside the box.
• Builds an Empowered Team & Negotiates with Influence - ability to build strong relationships, interact and influence others at all levels of the organization.
• Communicating with Impact & Advocating Guest Passion - exceptional communication, interpersonal and guest handling skills.
• Operational Decision Making - self-confident, proactive and able to prioritize and make effective decisions.
• Organizing & Planning - ability to work well under pressure in a fast-paced environment.
  Additional Information

• Oversee and be actively engaged in the entire operations function of the hotel through leading all operational departments – Food & Beverage, Rooms Division, Willow Stream Spa & Health Club, Engineering & Security.
• Work directly with the General Manager in the planning and direction of the hotel operation, ensuring that the shareholders receive a preferred return on their investment.
• Champion the company’s Culture, Mission, Vision and Values.
• Creating a diverse & inclusive environment where all colleagues’ full potential is recognized.
• Build the management team and organization of a successful Operational Divisions including staff planning and the maintenance of productivity levels.
• Ensuring the highest levels of guest satisfaction by consistently exceeding that guest expectations by championing the hotel quality initiatives and lead the team to exceed internal luxury standards in the line with Forbes and LQA requirements.
• Participate actively in the preparation of the Annual Business Plan, Marketing Plan and Strategic Plan and achieve the objectives therein.
• Participate in the hotel emergency plan and crisis procedures and ensures that they are kept up to date area of the emergency plan and crisis planning and procedures.
• Coordinate the planning and implementation of capital projects with respective parties.
• Coordinate the Daily Briefings and the weekly Operations meeting. Initiate weekly walk-throughs in the Front and Back of the house with a focus on cleanliness, hygiene and maintenance.
• Actively involved in the recruitment process of senior leadership positions within the hotel.
• Assume the responsibility of the General Manager in his absence.
• Follow department policies, procedures and service standards.
• Other duties as assigned.
  Qualifications