Hotel Operations Manager

at  AG Hotels Group

AG Hotels Group is inviting applications for an experienced, confident and highly ambitious candidate to become the Hotel Operations Manager of our soon to be acquired 41 - bedroom hotel in Kendal, LA9 6BT.
We are looking for a self-motivated candidate with leadership qualities to run the hotel efficiently. The company will provide ample support and opportunities to the right candidate to advance financially and professionally within our company.

KEY SKILLS

1. Minimum 2 years of hotel operations experience across all departments – FOH, F&B and Housekeeping.
2. Self- starter, multi- tasker and well organized
3. A hands-on approach to managing with effective leadership skills
4. Fluent in MS Office including Excel, word and PowerPoint
5. Willing to work a flexible schedule including evenings, weekends, and bank holidays.
6. Food hygiene and health and safety knowledge
7. Excellent communication skills, both written & verbal
8. Passion for hospitality & possess the drive to constantly deliver top-class customer service
9. Experience with budget and finance
10. Strong problem-solving capabilities.
    Job Types: Full-time, Permanent
    Pay: £34,000.00-£36,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kendal, LA9 6BT: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Which PMS Systems have you worked on?

Experience:

• Management: 2 years (required)

Work Location: In perso

1. Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
2. Work in conjunction with the Cluster General Manager/ Regional Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
3. Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
4. Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
5. Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
6. Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
7. Ensuring hotel statutory compliances are kept up to date
8. Implement a focused property maintenance programme along with the central support development team
9. Delivering an exceptional guest experience
10. Any other reasonable work as request by the management