Hotel Operations Manager

at  Stanneylands

Hotel Operations Manager Vacancy - Wilmslow - Up to £37,500 plus profit share
We are looking for a Hotel Operations Manager to join our talented management team at the Stanneylands Hotel in Wilmslow.

What we offer our Hotel Operations Managers:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Hotel Operations Manager does at JW Lees:

• Be the main point of contact for high-profile corporate events, weddings, day delegates, and private dining when on site.
• Nurture and grow relationships with corporate clients.
• Oversee the daily operations of all hotel departments to ensure a seamless and high-quality guest experience.
• Coordinate between departments to ensure smooth and efficient communication and collaboration.
• Lead, train, and manage department heads and staff to ensure exceptional service standards and performance.
• Drive operational efficiency while maintaining a high level of guest satisfaction.
• Ensure all guest-facing areas operate at a consistently high standard.
• Handle and resolve guest complaints or concerns, ensuring prompt and effective solutions.
• Ensure that all service touchpoints (check-in/check-out, room quality, food & beverage, etc.) meet or exceed guest expectations.
• Provide leadership and guidance to the hotel’s department managers, promoting teamwork and positive employee relations.
• Assist with recruitment, training, and development of staff, ensuring they have the skills and knowledge to perform at their best.
• Conduct regular performance evaluations for team members and provide feedback for continuous improvement.
• Maintain high levels of staff morale and retention by fostering a positive work environment.
• Conduct regular safety checks and audits, addressing any potential risks or issues immediately.
• Regularly inspect the property to ensure high standards of cleanliness, maintenance, and operational procedures are being met.
• Conduct regular staff training and refresher courses to maintain high service standards.

Skills and experience required to be a great Hotel Operations Manager:

• Proven experience in hotel operations management.
• Strong leadership, interpersonal, and communication skills.
• In-depth knowledge of hotel management software
• Ability to analyse financial data and use it to drive decision-making.
• Exceptional organisational and time-management skills.
• Strong problem-solving skills and ability to manage multiple tasks simultaneously.
• Experience in budget preparation, staff management, and cost control.
• A customer-centric approach with a focus on continuous improvement and excellence in service.

Please refer the Job description for details