Hotel Reception Supervisor

at  The Belfry

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

ABOUT YOU

Previous reception experience within a large hotel environment in a management role would be ideal. We are looking for candidates who are:

• Inspirational leaders
• Obsessed with detail
• Passionate about the guest journey
• Approachable and friendly

OUR VALUES

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they’re the foundation of our culture and the essence of who we are.
If you’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

ABOUT THE ROLE

This role is 40 hours per week and you will be working 5 days out of 7.
As Reception Supervisor you will be responsible for ensuring the smooth running and high performance of our fantastic reception team.

Your duties will include:

• Supervising, training and mentoring shift leaders and receptionists to ensure exceptional guest journey at all times
• Producing rotas according to business levels
• Following up queries where necessary on behalf of receptionists and shift leaders
• Performance management of the front office team, including job appraisals, observations, and identifying training requirements
• Providing excellent service to each and every guest

Previous reception experience within a large hotel environment in a management role would be ideal. We are looking for candidates who are:

• Inspirational leaders
• Obsessed with detail
• Passionate about the guest journey
• Approachable and friendl