Hotel Receptionist

at  Castletroy Park Hotel

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Food allowance
• On-site parking
• Wellness progra

Experience:

• Reception: 1 year (required

PURPOSE OF THE JOB

To assist in ensuring the day-to-day operations are carried out in line with the department and hotel standards, providing quality service to our guests in accordance with statutory, health and safety requirements.

MAIN RESPONSIBILITIES

• Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer brand and loyalty.
• Fully understand and operator the Property Management System and ensure it is used to maximum effect.
• Welcome and check in all guests with the minimum of delay and with the highest level of hospitality being extended.
• Ensure telephone is answered in a professional manner at all times and that all calls are transferred correctly.
• Allocate correct accommodation to arriving guests in accordance with allocation guidelines with special attention to VIP and Regular guests.
• Ensure all guest details are accurate i.e. name, address, rate, credit card details and special requests.
• Ensure each guest receives a call back to ensure satisfaction.
• Ensure all guest profiles are recorded accurately.
• Ensure all guest requests are met and followed up throughout their stay.
• Ensure all guest bills are presented and processed accurately and efficiently.
• Ensure cash and credit card transactions are carried out accurately and in line with the standards of the Hotel.
• Ensure all guests are checked out with the minimum of delay and that any complaints / queries / feedback are actioned immediately or passed on to the appropriate department.
• Take room reservations as and when needed in accordance with the standards and rate guidelines of the Hotel.
• Maximum hotel revenue through maintaining rates and up-selling.
• Ensure the Front Desk is never left unattended.
• Be completely familiar with location of all guest rooms and syndicate rooms and facilities offered in each room.
• Be completely familiar with all F&B Outlets in the hotel, Leisure Club and Beauty Salon and the menus / services provided by these departments.
• Use every opportunity to promote the facilities and services of the hotel including Food Outlets, Leisure/Spa etc.
• Familiarise all guests with hotel facilities and opening times at check in.
• Assist guest in the booking of taxis.
• Maintain clear communication with all departments of the hotel with the assistant of telephone, bleep system and radios.
• Ensure all Front Office administration duties are completed at the end of each shift.
• Accept flexible work schedule necessary for uninterrupted service to hotel guests.
• Ensure the department standards in accordance with the SOP Manual.
• To ensure hotel standards are achieved at all times.
• To ensure that the department team has the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
• To communicate effectively at all levels, including attending management meetings in the absence of the reception manager.
  Job Type: Full-time
  Pay: €13.50-€14.50 per hour
  Expected hours: 40 per week

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Food allowance
• On-site parking
• Wellness program

Schedule:

• Flexitime
• Weekend availability

Experience:

• Reception: 1 year (required)

Language:

• English (required)

Work Location: In person
Reference ID: REC022