Hotel Receptionist

at  Henrietta Hotel

Job: Hotel Receptionist at Henrietta Hotel
Based in: Covent Garden, London
Full time - Starting salary at £26,000 gross per annum and up to £28,000 gross per annum after successfully completing the probation period.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.

• Staff discounts and benefits.Pension scheme.

DUTIES AND RESPONSIBILITIES

• Greet and assist all guest as soon as they come in.
• Manage all operations involving the customer’s visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
• Respond to all guest questions and requests, offering a personalised service adapted to each request.
• Ensure that a high level of customer service is always provided, respecting our quality standards.
• In coordination with the Front Office Manager, deal with customer complaints.
• Ensure the good communication and coordination between the hotel’s departments (Housekeeping, and F&B).
• Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
• Participate in the management of the hotel’s switchboard, inform customers, and redirect calls.
• Participate in the management of the hotel’s general mailbox by replying and redirecting emails.
• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
• Ensure all equipment of the department is kept clean and in good working condition.

A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros)