Hotel Receptionist

at  Lough Rea Hotel and Spa

The Role:
As the Receptionist at Só Hotels, your primary role is to ensure a welcoming and outstanding experience for our guests. You will be responsible for providing warm and personalised service during check-in, check-out, and throughout their stay. Additionally, you will excel in communication, both over the phone and through email, contributing to the overall positive impression of our hotel.
Reporting To :
You will report directly to The Front office Manager/Supervisor (or such person as designated by management).

• Ensure that you receive a handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
• Greet guests warmly and provide a positive first impression during check-in.
• Ensure the delivery of exceptional, personalised service to guests throughout their stay.
• Facilitate smooth and efficient check-in and check-out processes for guests.
• Demonstrate excellent communication skills, both over the phone and through email.
• Engage with guests to address inquiries, provide information, and enhance their overall experience.
• Uphold high standards of hospitality, creating a welcoming atmosphere for all visitors.
• Effectively address and resolve guest concerns or issues in a timely and professional manner.
• Collaborate with colleagues to ensure a seamless and coordinated guest experience.
• Maintain accurate records of guest interactions, reservations, and other relevant information.
• Demonstrate flexibility and adaptability to handle varying tasks and responsibilities as needed.
• Uphold a professional appearance and demeanour at all times, representing the hotel positively.
• Answer telephone calls promptly (within 3 rings) in a friendly and professional manner.
• Ensure that all reservations are correctly handled in line with rate management , check in policy and any other selling guidelines and procedures.
• Collaborate regularly with the Housekeeping Department to communicate changes or specific customer needs, such as requests for cots or extra beds.
• Coordinate with the Housekeeping Department to confirm the availability of thoroughly cleaned and inspected rooms, especially for early check-ins.
• Ensure a seamless handover during shift transitions, covering all necessary checklists, reports, and tasks related to accommodation management.