Hotel Receptionist

at  Marine Hotel

EXPERIENCED HOTEL RECEPTIONIST - MARINE HOTEL, SUTTON

Are you passionate about delivering an exceptional customer experience? Have you experience in a customer-facing environment? If so, we’ve the perfect role for you.
The Marine Hotel is currently recruiting for an experienced and highly motivated Hotel Receptionist to join our Front Office team. Previous Hotel Reception experience is required for this role.

• To greet guests in a warm, friendly manner
• To check in and out guests efficiently and in a professional manner
• Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests as required.
• To record reservations accurately, noting any special requests
• To promote and sell the Hotel’s facilities including Schooner Bar & Lounge & Cucinos Restaurant
• To ensure billing is correctly and efficiently completed to the agreed standards
• To deal with any guest complaints, queries and resolve to a satisfactory standard at first instance
• To handle all departmental floats and safe deposits, maintaining high levels of security
• Update and balance bars, telephones, restaurant and reception cash at the end of each shift and make lodgments
• To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling