Hotel Receptionist - Part Time

at  Great National Ballykisteen Golf Hotel

We are seeking a dedicated and enthusiastic Hotel Receptionist to be the first point of contact for our guests and provide top-notch service.
We are proudly certified as a Great Place to Work since November 2022 and are certified as an Excellent Employer for 2023 as part of Failte Ireland’s Employer Excellence Programme and we offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.

• Greeting and welcoming guests on their arrival into the hotel.
• Checking in and out guests and ensuring that all information required is recorded.
• Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
• Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy.
• Building on the great relationship with the other departments.
• Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status.
• Dealing with enquires, complaints, requests and questions in a friendly and professional manner.
• Following up on Group Bookings , Packages offers etc.
• Liaising with accounts department and ensuring that billing is accurate and correct.
• Planning ahead, checking future business and confirming reservations.
• Following up on emails and where necessary make relevant bookings.