Hotel Receptionist

at  Rochestown Lodge Hotel

Position: Hotel Receptionist (Full-Time Permanent)
Location: Rochestown Lodge Hotel, Dun Laoghaire, County Dublin
Rochestown Lodge Hotel are looking for an experienced Hotel Receptionist to work as part of our wonderful team.

THE ROLE

Always there to lend a helping hand, the receptionist can leave the best of impressions on our guests through friendly and helpful interactions. The receptionist role can also be one of the most rewarding and enjoyable roles that people can bring their own touch to. We are looking for someone who is a professional and polished individual with excellent communication and presentation skills. The successful candidate will have at least 2 years hotel reception experience. You will demonstrate excellent customer service as well as the initiative required to multi-task in this busy environment. This role is made for you to make it your own.

RESPONSIBILITIES WILL INCLUDE:

• To greet guests in a warm, friendly manner
• To check in and out guests efficiently and quickly
• Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
• To take reservations correctly, noting any special requests
• To promote and sell the Hotel’s facilities at all times
• To ensure billing is correctly done to the agreed standards
• To deal with any guest complaints, queries, and suggestions quickly and efficiently.
• To handle all departmental floats and safe deposits, maintaining high levels of security
• To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
• Effective communication with other employees to ensure the day-to-day business runs smoothly