Hotel Receptionist

at  The Ceilidh Place

JOB SUMMARY

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply.

QUALIFICATIONS

• Previous experience in guest services or hospitality is preferred.
• Strong communication skills with the ability to interact effectively with diverse guests.
• Bilingual or multilingual abilities are advantageous for enhancing guest experiences.
• Proficient in using computer systems and hotel management software.
• Excellent organisational skills with attention to detail in all tasks.
• Ability to work flexible hours, including weekends and holidays as required.
  We look forward to welcoming a dedicated Hotel Receptionist who is passionate about providing outstanding service to our guests!
  Job Types: Full-time, Fixed term contract
  Contract length: 8 months
  Pay: From £12.00 per hour
  Expected hours: 40 per week

Additional pay:

• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person
Application deadline: 24/02/2025
Reference ID: Reception2701
Expected start date: 03/03/202

• Greet guests upon arrival with a warm and friendly attitude.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain an organised reception area, ensuring all materials are up-to-date and accessible.
• Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest needs or directing calls appropriately.
• Assist in managing reservations and coordinating with other departments to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and services available to guests.
• Process payments and maintain accurate records of transactions.