Hotel Shop Manager

at  The Fife Arms

The Fife Arms Hotel is recruiting an experienced Hotel Shop Manager to join the team. Located in the village of Braemar in the heart of the Cairngorms National Park, The Fife Arms has recently been awarded Conde Naste Readers’ Choice Best Hotel – UK, as well as the prestigious 2 Michelin Keys, and Aberdeen City & Shire’s Hospitality Employer of the Year.
At the heart of the Fife Arms Hotel, Braemar, is Aladdin’s cave: the Gift Shop, curated by Manuela Wirth, brimming with rare, beautiful, and thoughtful objects. As Hotel Shop Manager, you will consistently provide first class service to our guests, seizing opportunities to upsell and maximise revenue by making informed recommendations based on in depth knowledge of the products available.

Our Hotel Shop Manager will be responsible for:

• Driving excellent customer service standards within the Hotel Shop and provide an exceptional customer experience without fail.
• Ensuring that The Fife Arms is represented in-store by a team who are passionate about our Hotel and ethos.
• Maintaining a consistently high standard of presentation within the Hotel Shop, including displays/visual standards, stock condition and general cleanliness.
• Stock control and loss prevention: reacting to sales trends and communicating regular updates to the Product Development Coordinator to ensure all operational demands are met.
• Management of the Hotel Shop team, including training, performance management, rostering, recruitment, and well-being.
• Engaging with the local community to build relationships and the profile of the Hotel Shop and The Fife Arms.

You’ll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.

Our successful Hotel Shop Manager will have:

• Proven experience from within a similar luxury hospitality and/or retail environment.
• The enthusiasm and willingness to learn.
• Initiative, emotional intelligence, strong communication and organisation skills.
• Experience of training, coaching and mentoring others.
• The ability to work under pressure.
• A passion and ambition to deliver exceptional experiences.

What’s in it for you?

• Competitive salary plus TRONC
• 30 days holiday
• Free annual guest experience for you and a plus one
• Enhanced pension scheme
• Free food and drinks whilst on shift
• Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca!
• Amazing sports and social events led by local social committees
• Life Assurance
• Health benefits including a health cash plan
• Employee Assistance Programme
• Career development opportunities tailored around your aspirations and goals

• Driving excellent customer service standards within the Hotel Shop and provide an exceptional customer experience without fail.
• Ensuring that The Fife Arms is represented in-store by a team who are passionate about our Hotel and ethos.
• Maintaining a consistently high standard of presentation within the Hotel Shop, including displays/visual standards, stock condition and general cleanliness.
• Stock control and loss prevention: reacting to sales trends and communicating regular updates to the Product Development Coordinator to ensure all operational demands are met.
• Management of the Hotel Shop team, including training, performance management, rostering, recruitment, and well-being.
• Engaging with the local community to build relationships and the profile of the Hotel Shop and The Fife Arms