Hotel/Townhouse Receptionist

at  Townhouse on the Green

Townhouse on the Green has an exciting opportunity for an experienced Receptionist.

The role involves:

• Providing an outstanding guest experience by exceeding guest expectations.
• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
• Ensuring all tasks and checklists are actioned and completed during shift.
• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
• Maximising all available sales opportunities by actively upselling the hotel and restaurant facilities and rates.
• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the company Policy.
• Having the highest standards of presentation and cleanliness at the Front Desk.

The ideal candidate must have:

• Excellent communication skills both verbal and written
• Previous experience of Opera and/or OpenTable reservations systems is preferred
• Exceptional selling skills both upselling and cross selling
• Attention to detail
• Strong customer focus skills
• Positive attitude to work
• Enjoys a sense of empowerment and a want to improve
• The ability to work shifts and weekends

Benefits
Focus on development & progression, Bike to Work, Travel Tax Incentives, staff food, reward programmes such as long service awards and staff recognition and incentives such as Refer a Friend bonu

• Providing an outstanding guest experience by exceeding guest expectations.
• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
• Ensuring all tasks and checklists are actioned and completed during shift.
• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
• Maximising all available sales opportunities by actively upselling the hotel and restaurant facilities and rates.
• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the company Policy.
• Having the highest standards of presentation and cleanliness at the Front Desk