House Manager

at  The Stafford London

We are looking for an experienced House Manager that will play a vital role in overseeing guest services, ensuring a seamless and memorable experience for our guests, while maintaining a safe and secure environment for both guests and staff. The ideal candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail.

WHO ARE WE LOOKING FOR?

• Proven experience in a similar role within a luxury or boutique hotel setting.
• Exceptional communication skills and attention to detail.
• Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.
• Knowledge of hotel management systems, such as Opera.
• Ability to work collaboratively across departments to foster a cohesive team environment.
• Flexibility to be available outside of regular hours as needed.
• First Aider & experience of crisis management.
• Passion for delivering exceptional guest experiences and driving customer excellence.
• Enthusiasm, confidence, and adaptability in a fast-paced, luxury hospitality environment.
• Organisational skills, with a flexible attitude to handle a variety of tasks.
• Discretion and the ability to maintain confidentiality.
• Commitment to the health, safety, and welfare of all employees and guests.
  If that sounds like something you would enjoy doing and you are excited about our restaurant and the team than we would love to get to know you!
  Please apply now, we are looking forward to receiving your application.
  The successful candidate must already have eligibility to work in the UK.

• Act as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health & Safety standards and best practices.
• Oversee all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience.
• Be a visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues.
• Manage and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests.
• Take ownership of the smooth operation of all departments, ensuring each shift runs seamlessly.
• Ensure compliance with all health and safety regulations, including fire marshal duties and emergency procedures.
• Develop and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities.
• Prepare and submit statistical performance and forecast analysis reports as required.
• Cover night shifts when required to ensure continuous high standards of service