House of CB, Sales Consultant, Part Time

at  Brown Thomas Arnotts

GET TO KNOW US

House of CB is a leading British womenswear brand, internationally acclaimed for its high octane, statement designs for every occasion. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable House of CB. Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing House of CB. So that’s what she created; a brand that makes pieces for real women who own their femininity.

KNOW WHAT WE’RE LOOKING FOR

• Flexibility in working hours with weekend availability.
• Proven retail experience in a fast-paced environment.
• A passion for delivering outstanding customer service and dedicated to exceeding expectations.
• Holds a proactive mindset and uses initiative

What We Offer:

• Recieve a competitive rate of pay that reflects your experience and contribution.
• Generous brand discount with bi-annual extra discount days.
• Unlock a monthly monetary bonus based on your store’s performance.
• Take part in an ‘employee of the month’ incentive.
• Celebrate your birthday with a paid day off.
• Participate in an employee development programme that nurtures your growth and potential.
• Free access to unlimited confidential mental health support.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Customer Experience:

• Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
• Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations

At House of CB, our Sales Assistants are empowered, dedicated and responsible for providing a high standard of customer service and an unforgettable shopping experience. Whether it be on the sales floor, in the fitting room or at our till point - you will work together as a team to contribute towards the sales and profit in the store.

Customer Experience:

• Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
• Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.

Sales & Profit:

• Consistently achieve and exceed daily and weekly sales targets.
• Maintain good knowledge of store KPI’s.

Visual & Merchandising:

• Maintain presentation standards and ensure the store always reflects Company visual guidelines.
• Assist with replenishment, delivery and organisation tasks.

People & Culture:

• Positively represent House of CB through promoting a dedicated and luxurious environment.
• Be part of a positive and inclusive team where everybody feels valued, motivated and empowered.
• Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues.