Housekeeping Attendant

at  EL DEVELOPMENT VENTURES PTE LTD

SUMMARY

Responsible for providing consistent housekeeping service to guest rooms, bathrooms, restaurants, and public areas that meets the hotel’s standards of cleanliness and presentation.

QUALIFICATIONS / REQUIREMENTS

• Able to work independently and in a team.

• No experience required as training will be provided.

• Understand the difference in guest levels (VIPs) and room categories.

• Record guest preferences, follow up and handover to Supervisors on guests’ requirements.

• Clean and maintain areas of responsibility according to SOPs & brand standards.
• Conduct daily check of all vacant rooms including OO and OS status assigned by Supervisors.
• Report room discrepancies to Supervisors
• Responsible for property cleanliness other than rooms (including guest corridors, butler tables and chairs, guest lifts landings, service lift landings, trolleys, pantries etc.)
• Maintaining equipment issued with cleanliness, conduct routine maintenance and inspections.
• Conduct rooms inventory when required. (In rooms items, amenities, furniture and fixtures)
• Communicate with Linen team, record of condemned, dirty/stained and rewash linens.
• Replenish guest supplies and ensure that guest requests are promptly attended to.
• Report damage or malfunction in hotel rooms / areas to Supervisor.
• Maintain equipment in a proper state of cleanliness.
• Maintain a section room report as well as a daily productivity report.
• Report lost & found items to the Housekeeping office immediately with integrity.
• Handle guest feedback tactfully, and report incidents or any other irregularities to Supervisor in a timely manner.