Housekeeping Coordinator

at  EL DEVELOPMENT VENTURES PTE LTD

SUMMARY

Responsible for providing housekeeping order taking and attending to telephone requests from guests and staff.

• Receive, record and transmit guest requests accurately.
• Prepare and distribute various departmental reports.
• Input accurate room status into system daily and investigate discrepancies.
• Maintain and update administrative data.
• Maintain key control and monitor lost properties.
• Maintain work area in a proper state of cleanliness.
• Record and manager Pest Control Reports and General Cleaning Rooms, communicate with Front Office for room blocks when required.
• Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper.
• Keep track of guests’ preferences, record and follow up guest traces together with Supervisors.
• Record Baby cots and Extra bed inventory, managing loan items record.
• Be familiar with Housekeeping positions and team members’ job functions.
• Maintain good relations with team members and other interfacing departments.
• Ensures smooth handover of daily activities to the next shift.
• Understand Housekeeping receiving, stock ordering, stock inventory and monitor monthly usage.
• Records and keep track of MCs, ALs and PHs.
• Prepare and record monthly expenses records.
• Reporting discard, spoilage, fixing to management. Communicate with vendors for any form of follow ups needed.
• Work closely with all team members for smooth operations.
• Check RA report and tally with system at the end of RA shift.
• Record of Housekeeping team OT and incentives count.
• Handover and update to Housekeeping team at the end of shift.
• Record conversations, requests in log book/e-log.