Housekeeping Floor Supervisor - San Domenico Palace Taormina

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

You will be responsible for supporting the department Leadership team in coordinating the Room Attendants’ work on the floors. You will ensure all guest rooms meet the highest standards as set by Four Seasons Hotels and you will oversee the housekeeping team working on the rooms while conducting detailed inspections of their work so to ensure room and suite is prepared in a timely manner. You will handle guest interactions and requests with the highest level of hospitality and professionalism, always ensuring their expectations are met.

WHAT WILL YOU DO:

• Conducts self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations and department procedures and policies.
• Check for maintenance work orders and complete the required report. Turn them to the Housekeeping Department.
• Receive and complete all guest requests when on the floors, i.e. Extra pillows, blankets.
• Supervise all housekeeping operations and ensure adherence to policies and procedures, i.e. special projects, general cleaning
• Conduct spot checks (while Room Attendants are working) and ensure proper procedures and steps are being taken. Follow up on all deficiencies
• Inspect all VIP and Special Attention rooms very carefully, ensuring that all special requests and amenities have been completed.