Housekeeping Manager

at  Sun Peaks Grand Hotel

As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Housekeeping Manager to join our team.
Imagine arriving to work at a stunning slope-side hotel after a day on the slopes, snow shoeing, lapping the bike park or a hike in the wildflowers. We are currently seeking to recruit an exceptional individual to join our Housekeeping Leadership team. We are looking for a people person who can work diligently through hands-on leadership, ensuring the housekeeping team can maintain an inviting atmosphere for guests upon arrival and during their stay.

ACCOUNTABILITIES:

• Acts as the ‘Service Champion’ for the Housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
• Providing recommendations in the identification and creation of process efficiencies and established Guest Service Standards as they relate to the guest experience in both public spaces and guest rooms
• Ensures guest requests and issues are resolved in a timely, friendly and efficient manner, optimizing guest satisfaction
• Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team
• Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel
• Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
• Will be required to work various shifts, including days, evenings, weekends, and holidays.

Please refer the Job description for details