Housekeeping Manager

at  Virgin Hotels

Job Ref: VIR1473
Branch: Virgin Hotels Edinburgh
Location: Virgin Hotels Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 16/01/2025
Closing date: 18/02/2025

WHO WE ARE:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Learn and retain complete knowledge of housekeeping procedures and comply with all policies and procedures.
• Cultivate a team of personable, genuine and committed individuals to make up the Housekeeping department. Hold members accountable to operating standards and the Virgin culture.
• Head of Training for the Housekeeping team. Create weekly training topics and review with staff.
• Ensure Housekeeping team are completing job specific checklists daily and thoroughly for their respective positions.
• Complete opening procedures and team briefing sessions
• Assign work to room attendants and train associates in housekeeping duties
• Inspect rooms to make sure that they are up to Virgin Hotels standards of cleanliness
• Assist throughout department as needed, this may include cleaning rooms
• Manage and conduct linen inventories
• Manage and control departmental costs (payroll, supplies, linen, etc.)
• Communicate with other departments any problems that need attention
• Complies with the key policy established by the company
• Communicate with manager any safety issues
• Ensure safety and hotel policies
• Helps log “lost and found” items at the end of the shift to security
• Report to designated shift in assigned attire
• Motivates team to establish positive guest and associate relations
• A site inspection is a tour with a potential client highlighting our awesome event space and guest chambers. This is muy importante at the hotel and takes a lot of preparation. The Housekeeping manager will support the Director of rooms and sales team by selecting relevant rooms, prepping the guest chambers and even brainstorming a cool amenity.
• Complete a manager’s request within reason
• Follows all company policies