Housekeeping Manager

at  Winstar World Casino Hotel

TECHNICAL EXPERIENCE:

• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must have knowledge of brand standards and corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Must have basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Must have exceptional supervisory skills to manage entire housekeeping operation.
• Must have the ability to deal effectively with employees, vendors, and contractors.
• Must have the ability to coordinate and cooperate with other departments regarding housekeeping service activities.
• Must have the ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
• Must have the ability to access and accurately input information using a moderately complex computer system for room inventory control.

• Ensures complete guest satisfaction.
• Investigates guest complaints.
• Responsible for establishing and implementing proper standards and procedures for housekeeping staff as to brand and company standards.
• Responsible for inspecting and evaluating physical condition of guestroom and public area product.
• Responsible for inventories of guest supplies and amenities including equipment on a monthly basis.
• Responsible for training all housekeeping and laundry staff according to expectations and standards.
• Responsible for the Supervision the operation of linen, uniform, supply and storage rooms.
• Responsible for installing inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Responsible for documenting needs of the department to furnish management with budget requests.
• Responsible for managing, monitoring and making adjustments n order to comply with energy conservation program management.
• Responsible for key control.
• Responsible for ensuring that employees are satisfied in current position and that we are focused on their development.
• Responsible for monitoring and controlling the operating budget.
• Responsible for ensuring proper maintenance in regards to building, furniture, fixture, and equipment.
• Responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects.
• Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People.
• Responsible for updating all safety procedures.
• Responsible for participating on the hotel Safety Committee.
• Responsible for compliance with fire and safety issues.
• Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel.
• Responsible for providing assistance and instruction to employees and makes routine hiring decisions.
• Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
• Must be able to work all shifts.
• Responsible for participating on the hotel Safety Committee.
• Participates in the development of annual budgets and periodic forecasts for the hotel.
• Ensures Security for the hotel’s customers, employees, and property assets.
• Enforces established policies and procedures for WinStar World Hotel and the hotel’s brand.