Housekeeping Office Coordinator

at  Cheval Knightsbridge

Job Ref: CHE1758
Branch: Cheval Knightsbridge
Location: Cheval Knightsbridge, London (South West)
Salary/Benefits: Competitive Salary including company benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 5/7 days with weekend work
Hours per week: 40hrs
Posted date: 22/01/2025
Closing date: 24/02/2025
Cheval Collection is currently recruiting a Housekeeping Office Coordinator for a cluster role. You will be responsible for all the housekeeping coordination for Cheval Knightsbridge and Cheval Phoenix House.
As the Housekeeping Office Coordinator, you will serve as the first point of contact for guests and other departments regarding housekeeping. You will organise the housekeeping team to ensure all apartments are cleaned promptly. Using the workforce management software you will manage shift coverage and analyse data.
Coordination with housekeeping supervisors and external contractors, as well as liaising with Reservations for scheduling maintenance, will be key. You will allocate work, prepare daily section sheets, and assist with cleaning when needed. Maintaining housekeeping supplies, reporting and following up on maintenance issues, and addressing guest queries and complaints promptly are crucial tasks.
You will ensure show apartments are ready for potential guests, perform administrative tasks, and manage timesheets. Keeping departmental notice boards updated, handling lost property, and ensuring the security of keys are part of the role. Compliance with internal policies and procedures, placing orders, and contributing to the management team will also be expected.

HELPFUL TO KNOW…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Cheval Knightsbridge apartments are situated in various locations around the Knightsbridge village, usually no more than two minutes’ walk from our 24-hour reception at 15 Cheval Place. Each apartment is full of character; with every mews house, townhouse, apartment or cottage boasting its own personality and style of décor. You’ll be captivated by colourful feature walls, floral patterns and hanging paintings that blend the contemporary with the traditional

• Have supervisory experience in a 5 star or luxury environment
• Have the ability to delegate and prioritise workload of self and others
• Have experience in maintaining high levels of cleanliness
• Take pride in what you do
• Have a good eye for detail/if you are good at noticing small but important things
• Be a confident communicator
• Have a positive attitude in everything you do