Housekeeping Supervisor

at  Accor Hotels

JOB SUMMARY

To provide service that is sincere, warm and enthusiastic, ensuring the residents’ satisfaction.
To take the time to get to know the guest, and to be committed to service excellence.

OPERATIONS

• To follow the grooming standards and check the grooming of the team
• To ensure the cleanliness of apartments are consistent with Standards and rooms are in line with hotel standards
• To inspect all Vacant Rooms, checkout rooms, and departures daily.
• Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
• Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
• To ensure submitting discrepancy report twice a day to Front Office Supervisors.
• To monitor the team’s performance and assist with training to improves standards as required
• Maintain a consistent focus on improving the overall flow of operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences
• To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
• Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
• To lead daily A daily housekeeping briefings and monthly employee meetings
• To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
• To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
• Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue.
• To attend Training Sessions and hold regular meetings with the team
• To report damages to the Executive Housekeeper and Engineering Coordinator
• To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
• Ensure self and the team use the Resident’s and Guests name when greeting
• Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times.
• To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner.
• Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue.
• Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.

QUALIFICATIONS

• Your experience and skills include:
• Guest focused personality is essential
• Previous Team Leader in Housekeeping.