Housekeeping Supervisor

at  Hotel X Toronto

JOB SUMMARY

To manage the administration and daily operation of the Housekeeping Department ensuring cleanliness of guestrooms and public areas in the complex.

QUALIFICATIONS

• Minimum of 2 years in hotel operations, experience within a luxury hotel environment is a plus.
• Working knowledge of hotel operating system OPERA, and procedures is a plus.
• An intermediate level of competency in all Microsoft office components preferred.
• High school diploma an asset.
• Flexible shift availability including evenings, weekends and holidays.

• Responsible for the direct supervision and training of all Room Attendants, House Attendants, Uniform Attendants, Laundry Attendants and Turndown Attendants.
• Work according to rotating rosters covering morning and afternoon shifts.
• Ensure that extra duties over and above routine procedure as well as special instructions will be followed up and delegated.
• Ensure a high standard and quality of service in the guestrooms by inspecting all the vacant, checkout and occupied rooms.
• Maintain a high standard of cleanliness in the service area, near the guest lift and corridors.
• Report any maintenance deficiencies immediately and shall be followed at all times.
• Ensure excellent grooming standards are maintained, that the correct uniform is worn at all times.
• Responsible for the security of all floor key cards issued and to protect the guestrooms by prohibiting access to an unauthorized person. Report any suspicious persons or circumstances to Security /Risk Management.
• Hotel X Toronto standards relating to guest complaints (verbal and written), compliments and requests shall be followed at all times.
• Responsible for developing high associate morale and commitment to guest satisfaction.
• Ensuring that all Associates wear the appropriate uniform as supplied by the hotel, and correct footwear daily.
• Responsible for coaching, counseling and taking disciplinary action following the grievance procedure with the guidance of the Assistant Director/ Director of Housekeeping and Human Resources.
• Ensure effective communication by conducting a regular briefing in the morning after the allocation of their rooms in the absence of the Assistant / Director of Housekeeping.
• Inspect VIP rooms prior to guest arrival.
• Ensure OO or OS rooms are rectified and checked daily.
• Abide by the policies and procedures as set out in the Associate Handbook.
• Ensure that the correct handling of chemicals is adhered to.
• Undertake duties and special tasks as assigned by the Assistant / Director of Housekeeping.
• Awareness of the proper use of the hotel equipment such as vacuum cleaner, carpet cleaning equipment, HOTSOS system etc.
• Ensure staffing is adequate by calculating and preparing all assignment and worksheet of all Housekeeping Associates Daily and looking ahead at Staffing levels and requirements.
• Maintaining the storage areas for cleanliness, safety and has a professional appearance.
• Checking all rooms listed on the assignment sheet as vacant, reporting any discrepancies to Front Desk and Housekeeping Office.
• Assign staff respective areas on daily basis.
• Supervises the activities of room attendants to ensure clean, attractive and well-maintained guestrooms, hallways and service areas according to set standards in order to achieve prompt courteous service.
• Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of Housekeeping employees.
• Attend daily Housekeeping operations meeting and acts on special instructions.
• Establishes effective employee relations.
• Provides input to Housekeeping Departmental meetings.
• Handles floor report as instructed.
• Control and requisitions supply necessary for daily operation.
• Communicates with front desk to confirm room status, investigates and resolve discrepancies.
• Participates in taking various Housekeeping inventories.
• Recommends possible improvement of operation.
• Ensures flow of communication between room attendants and their superiors.
• Completes and submits maintenance requisitions Engineering Department and follows up to ensure that the work is completed.
• Supervises room attendants by coordinating training, participating in performance appraisal and discipline problems to the Director of Housekeeping.
• Ensures all lost and found items are delivered to Security Department.
• Inspects surrounding public areas, floor linen rooms, pool and fitness area, ensuring hotel standards of cleaning are met.
• Monitor the stock on Room Attendant carts, storage and issue supplies.
• Reinforces implementation of departmental and corporate policies and procedures.
• Assists in implementation and maintaining a hands-on approach with staff throughout daily operations.
• Assists in special projects.
• Guides staff on personal and work-related issues.
• Assists in conducting quarterly departmental meetings and attends all required in-house meetings.
• Meets with guests to resolve complaints and respond to requests in the absence of the Assistant Director / Director of Housekeeping.
• Spot checks the issuance of guest amenities, room supplies and linens on the floors.
• Ensures that health, safety and fire procedures and regulations are followed.
• Liaises with other departments, ensuring communication and the coordination of activities.
• Monitors the maintenance of indoor plants, fresh flowers and silk arrangements on guest floors.
• Participates in taking monthly inventories.
• Performs other tasks as assigned by Management.