Housekeeping Supervisor

at  Movenpick

Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

LIFE IN MOVENPICK

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
Job Description

OPERATIONS:

• To follow the grooming standards and check the grooming of the team
• To ensure the cleanliness of apartments are consistent with Standards and rooms are in line with hotel standards
• To inspect all Vacant Rooms, checkout rooms, and departures daily.
• Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
• Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
• To ensure submitting discrepancy report twice a day to Front Office Supervisors.
• To monitor the team’s performance and assist with training to improves standards as required
• Maintain a consistent focus on improving the overall flow of operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences
• To lead and support Heartist in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate Heartist training activities
• Foster a winning, solution-oriented work environment, motivating and engaging Heartist to continuously deliver the best possible service and to provide feedback and suggestions
• To lead daily A daily housekeeping briefings and monthly Heartist meetings
• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
• To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
• Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue.
• To attend Training Sessions and hold regular meetings with the team
• To report damages to the Executive Housekeeper and Engineering Coordinator
• To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
• Ensure self and the team use the Resident’s and Guests name when greeting
• Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times.
• To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner.
• Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue.
• Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.

THE ROLE

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• To provide service that is sincere, warm and enthusiastic, ensuring the residents’ satisfaction.

• To take the time to get to know the guest, and to be committed to service excellence.