Housekeeping Supervisor - Sudima Lake Rotorua Hotel

at  HIND Management

ABOUT YOU | KO KOE TĒNEI

• Have at least a minimum of two years work experience as a Housekeeping Supervisor or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Proven ability in leading a team.
• Assist with training and developing the team to achieve hotel standards.
• A high level of organisation, time management and problem-solving skills.
• We are looking for someone who is flexible with their availability – to be successful, you will need to be able to work a typical hospitality roster and that means covering all shifts across a 7-day rotating roster

WHO WE ARE - KO WAI MĀTOU

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe ‘We Are all Valued - He Kura te Tangata’, our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD’s Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Hind Management and Sudima Hotels are committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our Support Office 09 399 2508 by pressing the option of the hotel where this vacancy is listed. A Talent and Culture representative will be able to assist Monday to Friday 9 am - 5 pm.

ABOUT THE ROLE - TE MAHI

We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.
Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for cleanliness.
To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.
Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.
This is a full-time (minimum 30 hours per week) based at Sudima Lake Rotorua. Weekend availability is essential.

RESPONSIBILITIES:

• Train housekeepers on cleaning and maintenance tasks.
• Oversee staff on a daily basis.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness and hygiene standards.
• Motivate team members and resolve any issues that occur on the job.
• Respond to customer complaints and special requests.
• Monitor and replenish cleaning products stock.
• Ensure compliance with safety and sanitation policies in all areas.
• Assisting the room attendants when required.