Housekeeping Supervisor

at  The Sutton Place Hotels

Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
The Sutton Place Hotel located at the base of Revelstoke Mountain Resort is currently recruiting for the position of Housekeeping Supervisor.
The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.
The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!
Position: Housekeeping Supervisor
The Housekeeping Supervisor plays a core role in creating amazing experiences for our guests. Their leadership will set the standard of the in-suite and public area experiences we deliver our guests. They will assist with administrative responsibilities, regular daily room inspections; confirming our quality standards are being maintained and training Room Attendants, and other Housekeeping Department staff, on proper cleaning procedures, company policies and procedures.
They will monitor Housekeeping Department staff members by performing audits of skills, on-the-job observations, and inspections to determine the delivery of training. They will ensure that associates are adhering to brand standards via regular quality control checks. They will develop individual development plans and on-the-job coaching, when needed, and report progress to the Housekeeping Manager and Assistant Housekeeping Manager.
They will work with the Housekeeping Manager and Assistant Housekeeping Manager to understand the department’s training needs. They will recommend or assist in the design of targeted training programs.
They will provide training and rationale of the importance to stay within the department’s budget. (i.e., abuse of supplies, overtime, unproductive time, etc.)
They will ensure associates are participating in provincial mandated programs (i.e., WHIMIS) and will evaluate and report on position training progress.
They will assume supervisory, or staff duties as needed and perform any other duties as assigned by The Sutton Place management team.
Requirements
Must be outgoing, self-motivated, goal-orientated, with exceptional guest relations, problem-solving & organizational skills.
Have a focus on Guest Services and quality.
Minimum of 2 years experience in a leadership role.
Must have proven leadership abilities including effective people management, training, and performance management.
Requirement for exceptional communication skills.
Additional languages an asset.

Benefits

• Complimentary Season’s Pass to Revelstoke Mountain Resort
• Reciprocal deals on lift tickets at other local mountains.
• Northland Perks Program and third-party partnership discounts for all employees.
• Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
• Matching RRSP program (after 1 year of full-time service)
• Employee Assistance Program (EAP)
• Refer a friend or family program.
• Employee Housing Available

*ABSOLUTELY NO PHONE CALLS PLEASE*

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Please refer the Job description for details