Houseperson

at  Digby Pines Golf Resort and Spa

POSITION SUMMARY:

The Houseperson plays a pivotal role in maintaining the cleanliness, functionality, and aesthetic appeal of our full-service resort. This position requires flexibility to work various shifts, including days, evenings, weekends, and holidays to accommodate the needs of our guests. The Houseperson will be responsible for ensuring that all guest rooms, cottages, public areas, and back-of-house spaces are impeccably maintained, contributing to a positive guest experience.

PHYSICAL AND MENTAL REQUIREMENTS:

• Physical Stamina: Ability to lift and carry up to 50 pounds and push or pull heavy carts. Stamina and endurance to perform physical tasks for extended periods.
• Attention to Detail: Excellent attention to detail.
• Time Management: Time management skills.
• Communication Skills: Strong communication and interpersonal abilities.
• Adaptability: Adaptability and willingness to work in a dynamic and fast-paced environment. Ability to follow instructions and work independently or as part of a team.
• Work Ethic and Professionalism: Demonstrated reliability, punctuality, and professionalism. Positive attitude, strong work ethic, and willingness to learn.

AREAS OF ACCOUNTABILITY:

• Housekeeping Support: Assist housekeeping staff in cleaning guest rooms, public areas, and back-of-house spaces as needed.
• Room Set-Up: Prepare guest rooms for arrivals and special requests, ensuring all amenities are in place and the room is pristine.
• Public Area Maintenance: Maintain cleanliness and orderliness in all public areas, including lobbies, corridors, and recreational spaces.
• Inventory Management: Monitor and replenish housekeeping supplies such as linens, toiletries, and cleaning products to ensure adequate stock levels.
• Assist Guests: Provide friendly and attentive service to guests, addressing inquiries and fulfilling requests promptly.
• Safety Compliance: Adhere to safety protocols and procedures to maintain a safe environment for guests and staff members.
• Security: Adhere to safety protocols and procedures to ensure the well-being of guests and colleagues. Report any safety hazards or security concerns to management immediately.

GENERAL STAFF DUTIES:

• Collaborate with housekeeping team members and other resort staff to deliver exceptional service and maintain a cohesive work environment.
• Attend training sessions and meetings to stay informed about resort policies, procedures, and service standards.
• Uphold the resort’s values of hospitality, professionalism, and teamwork in all interactions with guests and colleagues.
• Maintain a neat and professional appearance in accordance with resort grooming standards.
• Perform other duties as assigned by management to support the overall operation of the resort.
• Report any maintenance or damages to the direct supervisor.