Housing and Wellbeing Assistant

at  Great Places Housing Association

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.

INDAD

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values here.
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at recruitment@greatplaces.org.uk

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ;
• You will encourage feedback from customers, recording and responding to any complaints and compliments;
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;
• You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels.
• You will follow financial procedures and take responsibility for all monies held and received;
• You will be responsible for communal cleaning and void cleaning, along with the wider team.