Housing and Wellbeing Officer - Part Time - Female Only

at  Great Places Housing Association

PERMANENT, PART TIME

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. Due to occupational requirements we are recruiting female’s only, based on the requirements of the client base at Bluebell court at this time.

WHAT WE NEED FROM YOU

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• Empathy with our tenants and residents and willingness to deliver exceptional customer service;
• Experience of working in Housing Management is desirable.
• Experience of using a strength based approach to assist customers to achieve their goals is desirable.
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
• The ability to develop and project a positive image of Great Places through personal, written and verbal skills.
• Experience of administration and recording procedures, with an in depth understanding of confidentiality.
• Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
• Experience and understanding of safeguarding.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
• Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
• Demonstrable coaching skills in promoting independence.
• Use of the relevant range of Microsoft Office applications
• Commitment to work in partnership with others for the benefit of Great Places
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity

INDAD

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values here.
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at recruitment@greatplaces.org.uk

• To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;
• To assist customers to access other agencies and their services and the services within the wider community;
• To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;
• To encourage feedback from customers, recording and responding to any complaints and compliments;
• To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
• To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements;
• To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures;