Housing & Customer Service Coordinator

at  Your Housing Group

SO…. WHAT IS THIS ROLE EXACTLY?

This is an exciting opportunity for a Housing and Customer Services Coordinator to join an existing team, who will deliver strong, high quality, customer focused and proactive housing management and support to customers in our Older Peoples Services. You will be organised and able to respond quickly to manage and contribute to the delivery of services across the wider team to ensure excellent customer services are provided.
We are looking for highly motivated individuals who are focused on getting the right outcome, first time for our customers.

WHAT WILL I BE RESPONSIBLE FOR DOING?

• Allocations and lettings, meeting void targets and maximising income, including attending allocations panel meetings and liaison with key stakeholders and care teams.
• Ensuring the health and safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers, and achieving key performance indicators.
• Key tenancy and housing management tasks, including tenancy enforcement and investigating anti-social behaviour through to resolution.
• Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, listening and responding to feedback in line with our customer values and business priorities.
  One of the great things about this role is having the opportunity to make a real difference for our customers and communities and being part of a collaborative team of colleagues supporting each other.
  Ultimately, you will be driven to get things right first time to achieve successful outcomes for our customers and manage buildings and risk.