Housing Enforcement Assistant

at  Croydon Council

The private sector housing team are responsible for working with landlords, agents and tenants with improving safety standards and property management in the boroughs’ large private rented sector. This is a great opportunity for a well organised, reliable, empathetic and hard working person to join the team as an Housing Enforcement Assistant. This role is office based, with the officer regularly is in contact with the public and supporting other officers in the team.
Do not complete the above application form, read below on how to apply
To be responsible for a wide range of administrative, officer support and customer service tasks relating to the operation of the Private Sector Housing Team including property licensing, housing standards, and enforcement.

KEY ACCOUNTABILITIES

• To liaise with and provide, prompt efficient support for officers, particularly in ensuring that necessary documentation and information is available to them to meet their deadlines when leaving the office.
• To input and allocate service requests using the Uniform computer system.
• To process statutory and informal notices created by officers by making up notice packages, including relevant inserts.
• To operate clerical and administrative procedures effectively and efficiently with minimum supervision, including keeping simple financial records, filing, scanning, photocopying, collating, preparing documents for dispatch etc.
• To provide statements of witness when required.
• To carry out telephone and email in box answering duties and operate answering machines.

ESSENTIAL KNOWLEDGE/SKILLS & ABILITIES

• A good commitment to a professional career or public service.
• To have a working knowledge of legislation relating to planning, housing, public health and environmental issues.
• Appreciation of the operation of and pressures on local government
• Able to communicate in writing and verbally according to the needs of the audience
• Ability to prioritise, meet deadlines and manage time efficiently
• Self-motivated and with an ability to work with little supervision and take responsibility for own actions
• Good numerical and literacy skills
• Ability to recognise and sensitively respond to customers and colleagues’ problems whilst maintaining confidentiality
• Willingness and ability to work effectively as a member of a team
• Ability to obtain and understand information and communicate this in a clear, concise and structured way
• Has a positive and enthusiastic attitude under pressure whilst demonstrating perseverance in overcoming obstacles

EQUAL OPPORTUNITIES AND SAFEGUARDING STATEMENT

Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment

Please refer the Job description for details