Housing Estates Management Officer

at  Fife Council

THE PERSON

• The successful candidate will be able to demonstrate an understanding of customer care and have excellent communication skills. They should be able to work unsupervised as required and use their own initiative to solve problems.
• Have working knowledge of equipment and current best practice in caretaking/concierge service or similar environment.
• Have a flexible approach to work, hours and locations.
• Can form good working relationships with others.
• Have the ability to travel throughout Fife.
  A link to the role profile is included below where you will find more information about the job and the type of person we are looking for.

• You will be responsible for improving the condition of housing estates by proactively dealing with environmental concerns. This will be achieved by carrying out regular estate inspections, reporting defects, liaising with other services and working closely with community organizations to make improvements.
• Cleaning and maintaining all designated areas to a high standard including landings, entrance halls, lifts, launderettes, public areas and open spaces.
• Carry out estate inspections including gardens, open spaces, lock-ups and common areas including low and medium rise flats to identify defects and liaise with the Housing Management Officer.
• You will also identify projects that are priorities for local communities that will enhance their well-being and work in partnership to see these to fruition.
• To deliver an enhanced concierge service focused on improving community safety within the 12 tower blocks across Fife. It will be important to address estate management issues and reassure residents their concerns are being dealt with promptly.
• Deliver the Council’s concierge service providing advice and information to tenants in addition to undertaking janitorial duties as required.
• You will provide a front-line service and support the work of the wider Housing & Safer Communities Teams.
• To monitor CCTV, alarm systems including Technology Enabled Care within the SARC/Control Room that will operate on a 24-hour basis. Deliver/co-ordinate appropriate responses to incidents/activations as they arise and liaise with the emergency services when necessary