Housing Governance and Involvement Manager

at  Rotherham Metropolitan Borough Council

Job description
Directorate: Adult Care, Housing & Public Health
Permanent, Full time, 37 hours per week.
It couldn’t be a more important and exciting time to join the team here at Rotherham. It’s a wonderful place, with its eyes set firmly on the future. We built our first council homes in 1919, and now we are one of the largest providers of Council housing in the country – with 20,000 homes in our stock. With one of the largest stock increase programmes in the country, a busy homelessness service and as a major social landlord, housing is a big part of what the Council does.
We care deeply about residents’ experience of our services and we know we need to adapt and improve to respond to new challenges and the changing regulatory landscape – and so we are creating this brand new team in the Housing Directorate to lead our regulatory assurance and tenant involvement functions.

The Housing Governance and Involvement Manager will lead the Governance and Involvement Team to ensure we deliver excellent governance arrangements within housing services, supporting the business to understand customer feedback and regulatory requirements and ensure these are acted on in line with the Council’s constitution. The role will be responsible for creating a culture that ensures good governance, customer involvement and effective assurance mechanisms runs throughout our activities and delivers compliance with relevant requirements through an effective and proportionate governance and assurance framework working closely with members of the Housing Services Leadership team.
You will be the main day-to-day link officer with the Regulator of Social Housing and will ensure the Service maintains a positive working relationship with our regulatory team. You will be responsible for understanding and seeking to influence the rapidly changing regulatory environment for social housing landlords. You will be responsible for ensuring the service is well prepared for future inspections by the Regulator and will be operationally responsible for managing referrals, inspections and other regulatory interactions.
You will be responsible for the Council’s tenant involvement service including contract management of the Tenant Federation service and delivery of the Tenant Engagement Framework. The postholder will work with the Tenant Involvement Manager to embed effective tenant engagement and involvement across all aspects of housing management, supporting the Council’s wider Customer Experience programme.